Refund Policy

REFUND POLICY

Overview

This Refund Policy explains how cancellations, changes, and refunds are handled for travel services booked through Absher Travels & Tours. As travel bookings are subject to the terms and conditions of airlines, hotels, tour operators, car rental providers, and other travel suppliers, refund eligibility and amounts depend on the specific service and supplier involved.

By making a booking through our website or with our team, you acknowledge and agree to the applicable cancellation and refund conditions.

1. General Refund Rules

• Refund eligibility depends on the specific service and fare or rate selected at the time of booking.
• Each airline, hotel, tour operator, car rental provider, and other travel supplier has its own cancellation and refund rules.
• Depending on the booking, a service may be fully refundable, partially refundable, or non-refundable.
• Any applicable supplier penalties, cancellation charges, fare differences, or service fees may be deducted from the refundable amount.
• Refund processing times depend on the supplier, payment provider, and banking system involved.

2. Flight Refunds

Flight refunds are subject to the airline's fare rules and cancellation policy.

Depending on the ticket conditions, you may be eligible for:

• Full or partial refunds for refundable fares
• A refund after applicable airline cancellation penalties
• A refund of eligible taxes or charges for certain non-refundable fares
• No refund for certain promotional or strictly non-refundable fares
• Unused tickets may be eligible for a refund depending on the airline's fare conditions.
• Airline refunds may take several business days to process after the airline approves the refund. The exact timeframe depends on the airline and payment method.
• Flight Changes and Rebooking

Changes to travel dates, routes, passenger details, or other ticket information may be subject to airline change fees, fare differences, or other applicable charges. Name changes may not be permitted for certain tickets.

3. Hotel Refunds

Hotel cancellations and refunds are subject to the cancellation policy of the individual property and rate selected.

Depending on the booking, you may receive:

• A full refund when cancelling before the applicable free cancellation deadline
• A partial refund after applicable cancellation charges
• No refund for non-refundable rates
• No refund for no-shows or early departures where the hotel's policy does not allow a refund

The applicable cancellation deadline and charges will depend on the hotel and rate booked.

4. Tours and Activities

Tours, activities, and excursions are subject to the cancellation terms of the relevant service provider.

Depending on the supplier's policy, you may receive:

• A full refund when cancelling within the permitted cancellation period
• A partial refund when cancelling close to the scheduled activity date
• No refund for late cancellations or no-shows
• If a tour or activity is cancelled by the supplier, the applicable refund will be determined according to the supplier's cancellation policy.

5. Car Rentals and Transfers

Refunds for car rentals and transfers depend on the cancellation policy of the relevant provider.

Depending on the booking conditions, you may receive:

• A full refund for cancellations made within the permitted cancellation period
• A partial refund after applicable provider charges
• No refund for late cancellations or no-shows where the provider's policy does not allow a refund
• No refund where the customer fails to meet required documentation, identification, payment, or driver requirements

6. Holiday Packages

Holiday packages may include multiple services such as flights, hotels, transfers, tours, and other travel arrangements.

Refunds for packages depend on the individual cancellation policies of the services included in the package.

Some components may be refundable while others may be non-refundable. Any applicable cancellation charges, supplier penalties, or price differences may therefore affect the final refund amount.

7. Service and Payment Fees

Certain service fees, handling charges, administrative fees, and payment processing charges may be non-refundable where applicable.

Where a supplier cancels a service and the supplier provides a full refund, the refundable amount will depend on the supplier's terms and any applicable fees disclosed at the time of booking.

8. Refund Processing Time

Refunds may involve airlines, hotels, suppliers, payment processors, banks, and other third parties. Because of this, processing times can vary.

Typical processing periods may include:

• Flights: 7 to 30 business days
• Hotels: 5 to 15 business days
• Tours and transfers: 5 to 15 business days
• Holiday packages: Dependent on the individual suppliers and services included

These are general estimates and do not guarantee a specific refund timeframe. Your bank or payment provider may require additional processing time.

You will be informed when your refund has been processed by Absher Travels & Tours.

9. Situations Where a Refund May Not Be Available

A refund may not be available where:

• The customer does not use the booked service or is considered a no-show
• Incorrect or incomplete information was provided by the customer
• Required travel documents, visas, or permits are not obtained
• A visa application is rejected, where the booking terms do not provide a refund for this situation
• The customer misses a flight, tour, transfer, or other service due to personal circumstances
• The customer fails to meet the supplier's requirements
• The booking is subject to non-refundable conditions
• The customer violates the applicable supplier terms and conditions
• The supplier's force majeure or exceptional circumstances policy does not provide a refund
• The specific supplier or fare rules exclude refunds

10. How to Request a Refund

To request a refund:

• Contact the Absher Travels & Tours support team and provide your booking reference.
• Provide the relevant booking details and explain your cancellation or refund request.
• Our team will review the booking and check the applicable supplier terms.
• You will be informed of the applicable refund amount, deductions, and estimated processing time where available.
• Once approved, the refund will normally be processed through the original payment method, subject to the applicable payment provider's procedures.
• Customers should submit cancellation and refund requests as early as possible because cancellation deadlines and supplier penalties may apply.

11. Refunds for Supplier Cancellations

If an airline, hotel, tour operator, or other supplier cancels a service, Absher Travels & Tours will assist customers in accordance with the supplier's applicable refund, rebooking, or alternative service policy.

The available options may vary depending on the supplier, booking conditions, and circumstances of the cancellation.

12. Policy Updates

This Refund Policy may be updated from time to time to reflect changes in supplier policies, applicable laws, payment procedures, or our services.

Any updated version will be published on this page.

Final Note

Every booking is subject to the cancellation, refund, and amendment conditions applicable to the specific service purchased.

We aim to provide clear information about applicable terms and help customers understand their available options before processing a cancellation or refund request.

If you have questions about the refund conditions for a specific booking, please contact Absher Travels & Tours with your booking reference and our team will assist you.